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LOGO MERCHANDISE | PRODUCT SOURCING | GRAPHIC DESIGN | SCREENPRINTING & EMBROIDERY
   INCENTIVE AWARD PROGRAMS | SERVICE AWARD PROGRAMS | SAFETY INCENTIVE PROGRAMS
Customer Service

General Ordering Information
Satisfaction Guarantee
Corporate Premiums stands behind all of its products and services. We guarantee that your product and imprint will be exactly as approved, or we will replace, refund or credit your order. Call us at 412.344.1127 or email us at customerservice@corporatepremiums.com.

If you have any comments or suggestions on how we can better serve you, please email us at customerservice@corporatepremiums.com.

Order Information
All orders will be acknowledged in writing via fax or email. Please read your order confirmation, and contact us immediately with any changes or corrections.

Production Time
Rush Service-Rush Delivery is available in 1,2 or 3 day turnarounds. Visit our rush delivery page and choose a time requirement to see available products.

Standard Service-Standard Service takes an average of 10-15 working days based on a 5-day workweek. (excluding holidays) Up to 3 additional days may be required for each additional color/locations imprint. Production time begins upon receipt of order, viable artwork, credit approval and written approval of proof.

Billing Information

Volume Discount Price breaks are usually available for larger quantity orders. To see if your order is eligible, fill out our volume discount form.

Terms
Net 30 days to open account customers. A deposit is required on all new accounts. Finance Charges not to exceed 1-1% per month will accrue on past due balances. We accept MasterCard, Visa and American Express. All payments must be made in U.S. Funds. There is a $30 charge for returned checks.

Collections
Accounts requiring collection will be liable for all collection costs, including all fees, costs and expenses incurred.

Credits
Unused credits will be voided after 12 months.

Order Changes/Cancellations
Orders are confirmed upon receipt of order and artwork.

Changes
We will make every effort to change your order as requested. However, once the order has been approved for production, we cannot stop or change the order. The total amount quoted on the order will apply.

Cancellations
Once the item has reached the pre-production, set-up phase, an order cancellation fee of up to 20% plus the cost of all art, film, screen, and set-up work will apply. If an item has entered the production phase, the total amount quoted on the order will apply.

About This Collection
Products in this collections may be patented, have patents pending or be subject to various copyright and/or property rights of the manufacturer. These products may not be reproduced in any way, in whole or in part, without express written permission from Corporate Premiums.

Imprints, logs or trademarks displayed on products in this collection are solely for the purpose of showing imprinting capabilities on these products. They are not intended to reflect or imply endorsement of the products by the companies the imprints represent and are not available for sale to anyone other than the parties expressly authorized by the owner of such design. Corporate Premiums does not endorse any goods, services, companies, manufacturers or their agents and representatives.

Collection photography may not show true item colors due to image reproduction.

Availability
All merchandise in this collection is subject to manufacturer's availability. Prices shown do not include shipping charges.

Liability
All merchandise becomes the customer's property upon delivery to the carrier. Lost shipment claims must be made in writing within 10 days of the shipment date. Damaged shipment claims must be made directly to the carrier. (Ex: FedEx UPS)

Special Packaging
Contact us for special packaging availability, pricing and requirements.



700 River Ave. - Pittsburgh - PA - 15212 - Phone: 412.344.1127

Copyright 2003 Corporate Premiums Inc.